Helpdesk Delivery Policy

DELIVERY POLICY 

CONTENTMENT GUARANTEE FOR 7 DAYS

*The GUARANTEE only apply to replace any furniture item on your order if there is craftsmanship flaws. Such as (wrong size/color/material that isn’t the same as the advertising photo).

*The GUARANTEE does not apply to damage caused by the courier, such as (broken/damaged/scratched) because it is at the risk of the customer, and we are only assisting you in transporting the goods. If you’re in the same state, it’s a priority to pick you up.

*The GUARANTEE does not apply to damage caused by the customer such as misplaced, drop till parts broken or any other unexpected damage.

*THE GUARANTEE does not apply to orders delivered to East malaysia & Singapore 

 *THE GUARANTEE does not apply to orders purchased and stocked in Our warehouse for more than 3 months from the purchase date.

DELIVERY & PACKAGING

*The delivery cost as what wrote once you checkout

*Offering FREE Delivery to Semenanjung Malaysia with purchase Rm500 in one receipt

*Delivery timeline is 3-5 workings day start the day we sent out (normally on Tuesday, Wednesday, Thursday, Friday)

*For all in this store is ready stock, and all order will be process within 3 Working days until our courier pickup your order

*Tracking number will be sent via Email or WhatsApp once your item picked by courier 

 *We secure the packaging with instruction note & fragile tape, it is complete with 2 o 3 layer of box paper and wrapping film.

PREORDER , CUSTOM MADE & HOME DECOR ACCESSORIES

Note: PREORDER item(s) are not eligible for exchange & refund and returns.

Note: PREORDER item(s) ETA will be set on Home Header once PREORDER per batch is open.

Note: CUSTOM MADE item(s) are not eligible for exchange & refund and returns.

Note : Purchases for CUSTOM MADE item(s) can only be cancelled within 3 days of the purchase/deposit date. The item(s) are then non-cancelable and non-refundable.

Note : Please ensure your CUSTOM MADE order item have an exact measurement that meets your need before placing order. And also be noted , the differences of the measurement between references photo item & the CUSTOM MADE item you order will affect the final shape & form / outcome product.

For eg: References photo have 6 legs of sofa , you wanna make it 4 legs. / References photo 200cm length, but you want to custom 160cm length. This will affected the final outcome product form / stability.

Note: HOME DECOR & ACCESORIES are not eligible for exchange & refund and returns.

EXCHANGES FOR FREE

You may replace any furniture item in on your order if there is craftsmanship flaws. Such as (wrong size/color/material that isn’t the same as the advertising photo).

The item(s) must be in unused/as-new condition with the original packaging for all exchanges. You will be charged a MYR50 repackaging fee per item if you do not have the original packaging.

The item(s) you’re exchanging must be equal to or more than the value of your original item. If the replacement item is more expensive, we will charged the difference while we make arrangement for the exchange.

Our team will work with you to schedule a time for our transportation to pick up your exchange.

Our team will inspect the exchange item after it is returned to our warehouse. We will charge a damage fee just incase there is another damage done (not the craftsmanship flaws) but its happen on customer sides

Please visit https://www.boomingplus.com/about/policy for our Return Policy in details

For more information, please contact our delivery team or send an email to support@booming.my

Need Help? Contact us!