Return + Exchange Policy

Returns

We’re here to create a better furniture shopping experience from top to bottom, and that includes a 14-day return policy for any Booming Plus products. If you need help, our team is here for you.

In order to offer fast and free shipping, reduce waste, and responsibly recycle or refurbish returned items, we charge a return shipping fee equal to 10% of what you paid for the product, with the original packaging intact. If you don’t have the original packaging, the fee is 20% of the paid value. The fee is always capped at RM200 per returned item.

Of course, defective or damaged orders are covered by our warranty and aren’t subject to any return shipping fees. For those cases, check out our warranty information below.

If you’d like to swap your order for a different Booming Plus product, we’ll waive the fee. Get details on exchanges below.

*Acceptable for Semenanjung Malaysia only

*Not Aplicable for Danny Sofa
*Not Aplicable for Sale Item/Clearance Item/Reject Item & As-is Item

Free Exchanges

If you decide the fabric or leg finish or anything else isn’t quite right, we offer a one-time free exchange for an item of equal or lesser value within 14 days with the original packaging. You can exchange any product of equal or lesser value up to 14 days after delivery one-time, free of charge for craftsmanship flaws. 

If you decide to exchange that item again (more than once), you will be responsible for any shipping fees to and from your home. All exchanges must be made with the original Booming Plus packaging. If you do not have the original packaging on hand, you will be charged a repackaging fee equal to 10% of what you paid for the product. If the item you are exchanging for costs less than the original item, we’ll refund the difference. We cannot exchange items of greater value.

There’s no return shipping fee for your first exchange. Get in touch with our team to arrange a pick-up and have the replacement item sent to your home.

*Acceptable for Semenanjung Malaysia only

*Not Aplicable for Danny Sofa
*Not Aplicable for Sale Item/Clearance Item/Reject Item & As-is Item

Manufacturer Warranty

We stand by our furniture with a 100-day warranty that covers defects in materials and workmanship, starting on the date of delivery. There are no fees to repair, replace, or return an item that’s covered by our warranty. If you have any issues with your Booming Plus piece(s) that fall under this warranty, we will organize replacement parts, repairs, and when necessary, a complete replacement.

Note: for the warranty to be valid, you must be able to produce the original purchase confirmation email containing the order number and email address used to place the order. The 100-day warranty is only valid on products purchased directly from Booming Plus. The warranty is voided if the sofa has been resold or re-gifted by the original owners/purchasers. Our 100-day warranty covers all defective or damaged parts and manufacturing not related to consumer-caused damage or modifications.

Note: This warranty does not include insurance coverage for fragile items provided by Booming Plus. 

Please note that our warranty isn’t transferrable; that is, it can’t be extended to cover a re-sold item. Defects or damage caused by negligence, misuse, accidents, abnormal use, modifications, or commercial purposes will not be covered by the Booming Plus warranty.

*Acceptable for Semenanjung Malaysia only

*Not Aplicable for Danny Sofa
*Not Aplicable for Sale Item/Clearance Item/Reject Item & As-is Item

How to initiate a return

To initiate the return process within the 14-day product return, please begin by completing this Return Form.

From there, please email our Customer Experience team (support@booming.my) with your order number to arrange for either return shipping or a return pick-up. We ask that you include photos of the product to show its current condition and any potential defects. Booming Plus reserves the right to choose the method of return. Booming Plus will provide instructions on how to proceed.

Note: A return process must be initiated within 14 calendar days for products of receipt in order to be eligible for returns. The first 14 days after Booming Plus confirms complete delivery of the order (i.e., 14-day trial begins when Booming Plus’s shipping partners confirm delivery, not when the order is unboxed). To successfully initiate the return process, support@booming.my must receive an email requesting a return by 11:59 PM ET on the 14th day of the trial.

*Acceptable for Semenanjung Malaysia only

*Not Aplicable for Danny Sofa
*Not Aplicable for Sale Item/Clearance Item/Reject Item & As-is Item

Return eligibility

Products must be in usable condition to be eligible for return (e.g., no stains, tears or another soiling including odours). Accepting returns is at the sole discretion of Booming Plus’s judgement of the state of the Products. Booming Plus reserves the right to refuse any returns. Booming Plus may request descriptions and images of the Products to determine the state of the Products prior to accepting returns. Failure to comply with requests by Booming Plus may result in Booming Plus’s refusal to return. Failure to complete the returns process within one week of being provided instructions from Booming Plus may result in Booming Plus’s refusal to return.

To ensure a successful return, please make sure that your piece is in as-new condition and that you have the original packaging on hand. For customers who are in possession of the original packaging, there is a return-shipping fee equal to 10% of what you paid for the product. For customers who are not in possession of the original packing, there is a 20% return-shipping fee. In either case, the fee is capped at Rm200 per returned item. 

The return fee helps us offer fast and free shipping, reduces waste from ‘trial’ customers, and allows us to recycle or refurbish returned items responsibly. It’s always our goal to operate efficiently and pass those savings on to you.

*Acceptable for Semenanjung Malaysia only
*Not Aplicable for Danny Sofa
*Not Aplicable for Sale Item/Clearance Item/Reject Item & As-is Item

SALE ITEM,REJECT ITEM,CLEARANCE ITEM & AS-IS ITEM

This policy covers the sale of clearance, reject, and as-is rattan furniture items. These items are offered at reduced prices due to their specific conditions, including overstock, minor defects, or wear. Please review the details below to understand the terms and conditions applicable to these types of furniture.

1. Item Types and Conditions

• Clearance Items: These are new or unused rattan furniture pieces that are being offered at discounted prices due to overstock, discontinued styles, or floor models. They may have minor cosmetic imperfections.
• Reject Items: These items did not meet our quality standards and may have noticeable defects or imperfections affecting their appearance or functionality.
• As-Is Items: These are rattan furniture pieces sold in their current state, which may include visible wear, damage, or imperfections. They are not repaired or refinished.

2. Pricing

• Clearance Items: Offered at a reduced price, which is final and non-negotiable.
• Reject Items: Priced significantly lower to reflect their condition. The price is final and non-negotiable.
• As-Is Items: Discounted to reflect their existing state. The price is final and non-negotiable.

3. Returns and Exchanges

• Clearance Items: Sold as-is and not eligible for returns or exchanges. Please inspect the item carefully before purchase.
• Reject Items: Sold as-is and cannot be returned or exchanged. Customers should thoroughly inspect these items before purchasing.
• As-Is Items: Sold as-is with no option for returns or exchanges. Customers must inspect the item before purchasing.

4. Warranty

• Clearance Items: Typically sold without any warranty. Any remaining warranty information will be provided at the time of sale.
• Reject Items: Typically sold without any warranty. Any remaining warranty information will be provided at the time of sale.
• As-Is Items: Sold without a warranty. Any existing warranties will be explicitly stated.

5. Availability

• Clearance, Reject, and As-Is Items: All are subject to availability and may be sold on a first-come, first-served basis.

6. Customer Responsibility

• Inspection: We encourage all customers to carefully inspect clearance, reject, and as-is items prior to purchase to ensure satisfaction with their condition.
• Inquiries: Our staff is available to provide additional information about the condition, pricing, and details of these items. Please ask for more information if needed.

7. Final Sale

• All sales of clearance, reject, and as-is items are final. No refunds or exchanges will be accepted.

Thank you for your understanding and for choosing to shop with us!